ZW Shipping & FAQs
How do you ship zero waste & plastic free?
We use 100% recyclable and 100% compostable paper boxes to ship our products. If we need to add packing materials inside of our boxes, we use 100% recyclable paper, typically recycling grocery newsletters. Even our shipping labels and tape are 100% recyclable, compostable, and plastic free!
How long will it take for my straw order to arrive?
Approximately 4-8 business days for standard set sizes. You will receive a USPS tracking number for your order as soon as it is shipped.
If you need over 1000 straws or needed to customize a logo, your order will take closer to the 20 days as we need to confirm the branding design and have you approve the digital proof before we manufacture your entire order.
What is your Return Policy?
We do not accept returns or issue refunds, however, if you have any issues with your product, please email us at hello@thesustainableswitch.com and we will address these on a case-by-case basis.
What are your stainless steel straws made of and do they have a metallic taste?
Our stainless steel straws are made of 18/8, food-grade stainless steel. They are no different than the forks, spoons, and knives that you currently use at home and at restaurants! It is very corrosive-resistant, super high quality, and extremely easy to clean with soap and water (but a brush helps too)! They are also rust-resistant and scratch proof. You can read more about that here.
Our high-quality straws are designed to last endlessly with proper care and maintenance. Although some individuals may be more sensitive to taste than others, our straws provide a generally clean and neutral taste that should not affect your beverage flavor.
How do I clean my reusable stainless steel straws?
Our reusable straws are dishwasher safe and can easily be hand washed in warm soapy water. The cleaning brushes that we offer are an excellent tool for cleaning your straws, however, they are not 100% necessary.
How comparable are your straw sizes to plastic straws?
Our straight standard straws are 8.5" in length and 1/4" wide in diameter. These straws are almost identical in size to your typical plastic straws and they work well for liquid beverages including water, soda, tea, and coffee. We also offer 3 other diameter sizes including 1/3" (for smoothies), 3/8" (for milkshakes), and 1/2" (for boba).
I'm looking to brand my logo on the straws. How do I place a customized order?
To make a customized order, please take a look at our Bulk Product Catalog and email over your request to hello@thesustainableswitch.com. Just let us know what size and quantity of straw you'd like to order and what logo/brand you would like to brand the straw with!
Have any more questions?
Please do not hesitate to email us at hello@thesustainableswitch.com if you ever have any questions. We're always here to make sure you have a simple and enjoyable ordering process!